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Frequently Asking Questions

Where can I order PrepLeaders test preparation material?

To order exam guides and test preparation products, please visit our Products page. All of our products can be downloaded from our website. Or you may order CD versions of our products, which you can install and run on your computer.

You can download products immediately after making payment. If your order needs to be reviewed manually, it may take up to 12 hours before you can download your purchased product(s).

What are my payment options?

We accept all major credit cards and ATM debit cards including Visa, MasterCard, American Express, and Discover Card through Paypal. We also accept Western Union, Moneygram and Bank Wire transfers. For further information, email us at

What should I do if your website rejects my credit card information?

If our website rejects your credit card information, log out and empty your computer’s web browser cache and try again. If your credit card information is again rejected, please choose a different form of payment or contact your bank/credit card company.

Why can’t I download material for which I just paid?

Product download is usually available immediately after payment but at times, it may take about 30 minutes to four hours for our staff to verify and process payments. Manual reviews may take up to 12 hours. Therefore, please allow the appropriate amount of time before you try to download a purchased product.

What should I do if my credit card is declined?

Use a different credit or debit card if your card is declined. For your convenience, we also accept payment via Western Union, PayPal or bank wire.

Do I get a receipt with my order?

A confirmation of your order is emailed to you after each transaction. You may also print a receipt for your order at the end of your transaction through our website.

What should I do if I receive an error message when I try to place an order?

The most common error is a conflict between a billing and shipping address. Your billing address must match your shipping address in order for us to approve your credit card transaction. We do this to protect our customers against fraudulent purchases. Please make sure that the two addresses are entered exactly the same. If you need your product shipped to an address other than your billing address, we ask that you contact our customer support team at

Is this site secure?

Orders are processed through Paypal or InterSwitch secure servers. ATM debit card transactions are handled by InterSwitch for users in Africa and credit card transactions are handled by Paypal. Paypal is the largest Internet payment company in the world, and they ensure that all credit card transactions are safe and secure. does not store any credit card information on our site.

How do I access my test preparation material?

Once you register and order test preparation material from, we will immediately email you a User Name, Password and purchase confirmation. Use your User Name and Password to logon to the PrepLeaders website. You can download the material to your computer or opt to use the same material on our website.

How many times may I take practice tests?

Both CD and online access to practice tests depends on the type of package purchased. PrepLeaders package will expire within 3 to 12 months. However, you have an option to extend to unlimited use once they expire

What should I do if I lose my password?

You will need to request a new password. To request a new password, click the "Forgot Your Password?" link on the login page of our home page. On the next page, enter the email address you used when you registered. Additional information will be required. We will immediately email you a new password or a link to reset your password.

Where can I turn to if I come across a question that is not explained on a practice exam, exam guide, CD or your website?

We do our best to include all the necessary information relevant to questions, problems, concepts and topics related to an exam. Normally our exhaustive course content covers almost all topics. If you still have a problem with an unanswered question, we are glad to hear from you. Please contact our customer support team with a clear description of your problem by clicking here or via email at

Can I install an exam on both my desktop and laptop computer or on multiple PCs?

No. The authorization code we gave you will validate the test engine on only one computer. If you try to install a practice exam on a second computer, you will receive an authorization code error message.

Which type of testing modes are included in your test preparation material?

PrepLeaders’ interactive test engine has two examination modes – study and simulation. Study mode is designed to build your confidence and exam-taking skills while you learn while the simulation mode is designed to simulate an actual exam to give you real-life practice.

Can I pass my particular exam with just PrepLeaders’ practice tests?

Yes, you can. Our test preparation materials are created by teams of experts with years of experience coaching thousands of students. PrepLeaders’ products give you the confidence you need to pass even the toughest exam. PrepLeaders’ practice tests also provide you with the most in-depth preparatory courseware to prepare you to pass any professional exam. Quick review notes allow you to remember what you have learned, and our exhaustive explanations help you to understand even the most difficult concepts.

PrepLeaders practice tests can help you pass your standardized or certification exams - guaranteed. If for any reason you fail your actual exam, PrepLeaders will refund your money within seven days of confirming your failing results. Please read the terms of our money back guarantee.

Do you offer a money back guarantee?

Yes. We guarantee that you will pass your standardize or certification exam by using our online practice tests. If you pass a minimum of 10 simulated tests with a score of 95% or more and then fail your actual exam at an authorized testing center on more than one attempt within 90 days of purchasing our products, then we will refund your money minus a small restocking fee. You can claim your refund by providing PrepLeaders with a copy of your examination results or score reports. We will compare them with your scores on our practice tests on our website. We will refund your money within seven days after our confirmation, if we can prove all the results are authentic.

What are the terms and conditions of PrepLeaders’ money back guarantee?

PrepLeaders’ money back guarantee applies only to its Online Practice Tests. In addition, the guarantee applies only to the registered user who purchased the product from PrepLeaders. The guarantee does not apply to exams taken on CDs or paper copies, since it is almost impossible to determine their validity. The guarantee also does not apply to our FREE online practice tests, purchases made that do not relate to your actual entrance or certification exams, failing an examination 90 days after the purchase date or failing an examination within 3 weeks of the date of purchase. These conditions void PrepLeaders’ money-back guarantee.

How do I claim the money back guarantee?

You will have to provide copy of your confirmation receipt for each product purchased, a copy of the actual examination report and your scores on our online practice exams. You must meet all these criteria to claim a refund. Please send your refund requests to

May I get a refund if I purchased the wrong practice tests?

We are genuinely sorry to hear that you purchased the wrong product. We make every effort to ensure our products are described accurately to avoid purchasing mistakes on the part of our customers. As such, we cannot provide product refunds or exchanges.

What should I do if I cannot find the product I need?

First, please make sure that you searched our extensive line of products using correct keywords. Second, ensure the exam code you provided is correct. If you still cannot find the appropriate product, please send us an email at If your request for test preparation material falls within the scope of our products line, we will inform you immediately once we have identified the product that best matches your needs.

What should I do if I believe there is a question error or an incorrect answer in my test preparation material?

PrepLeaders take pride in its stringent content check process and quality control. We continually strive to minimize errors. Although rare, errors may inadvertently occur. If you believe there is a question error or an incorrect answer, then please report it in a relevant forum posting. If you are not satisfied by the replies you receive, please email a clear description of the error to our customer support team at or via this form .

How often do you provide updates on your material?

While we do provide regular updates to our exam modules, we don’t have a fixed schedule. We strive to ensure that our online practice tests are the latest, most up-to-date versions available. When an entrance or certification exam vendor makes any format changes to their exams or skills set to be tested, we update our practice tests accordingly within 2 weeks, and in rare cases, within 4 weeks.

How do I find out about the latest updates?

PrepLeaders’ posts complete product update information on our website and newsletter. PrepLeaders also sends emails to our customers to inform you about any changes made to your entrance or certification exam and also any necessary updates made to your test preparation material.

How do I download the latest version of an exam?

First, delete or uninstall the old exam from your computer and go to your computer program files and delete the Prepleaders folder. If you are using the online version, clear your web browser’s cache. Second, download the latest updated version of your practice exam from our user download page using your username and password.

Where can I make a suggestion or complaint?

We would love to hear from you if you have a suggestion or a complaint. Send us your feedback, suggestions or complaints to You may also use our forums to post information you wish to share with other PrepLeaders’ members. So please, tell us what’s on your mind.